Pacaso Reviews

Purchasing a share of a home with Pacaso was simple and everyone was extremely helpful. The customer service from start to finish was exceptional. We can’t wait to start using our new home.

Date of experience: June 02, 2022

Every person we have communicated with has been extremely friendly and helpful.
I’m in the real estate business and the financing / purchase process is like none other I’ve experienced…
Professional and straight forward.
We are looking forward to our house stays and are expecting the same terrific process and enjoyment.

Date of experience: April 30, 2022

Smooth process, easy due diligence and closing quick and easy. Very knowledgeable team. Very simple yet sophisticated booking calendar and business plan

Date of experience: June 15, 2024

We are new owners enjoying our first stay in our Pacaso house on Hilton Head. The house is fabulous and Hilton Head is fabulous. Our experience with Pacaso so far has been very impressive. Everyone we have dealt with (sales, house manager, admin, the CEO) has been extremely helpful and professional. The documents were reasonable. I sent the insurance coverage info to my broker and he said it was all good. The furnishings in the house (pots, pans, throw blankets, soap dispensers, grill tools, whatever you can think of) is extremely high quality and well thought-out. So far, a very impressive experience. Now, the house itself is practically brand new, and we are only the 3rd owners to buy a share, So the house has not yet seen heavy duty use. The real test will be if they are able to keep it pristine after a couple of years of wear and tear. Stay tuned for that evaluation sometime in the future. But so far, so good!

Date of experience: February 17, 2023

We have been looking for a second home in Napa, CA for several years. Anytime we found something we liked, the process stopped due to fear of long distance maintenance issues and our ability to spend enough time there to make the purchase worth it. Our budget didn’t stretch as far as we wanted and we knew it would be impossible to oversee construction when improvements were needed. Also we feared it would sit empty much of the year and would create some guilt about spending vacation time anywhere else.

Walking into the Pacaso home solved all of those issues. We now have a perfect amount of time (44 nights/year for us is plenty) in a beautiful, fully maintained, impeccably decorated home that is so much nicer than what we could afford on our own. In fact, our share purchase was 1/3 of our original budget.

The closing process was quick and unbelievably easy (still can’t believe how fast it was) and the booking app seems equitable and easy to use as well. They allowed us to schedule several stays before closing so we knew it wouldn’t be difficult to access the time we wanted. The house manager is terrific (she spent many years in high-end hospitality) and everyone we have worked with at Pacaso answered every question we had. So glad we did this. We can’t wait to enjoy our new amazing vacation home!

Date of experience: March 02, 2022

My husband and I own a quarter share of a Pacaso home in Palm Desert, and I can’t say enough positive things about our experience with Pacaso. We also own a timeshare in Palm Desert, which we enjoy, but the timeshare experience feels more corporate, less personal, not like the homey, feeling of our Pacaso home. All the timeshare units are the same, and there is no home manager and no storage space. Our Pacaso experience is so different! We have found the home manager, and management team to be incredibly responsive, and we have developed personal relationships with the team. The home truly feels like our own. When we walk in the home, it is perfectly clean and the furnishings are just spectacular. When we first saw our home it was jawdropping. On our first stay, we were thinking about buying another share, and our son asked us “ What are you waiting for?” We live on the East Coast, so being 1/4 owners is ideal for us, allowing us to maximize our stay. We have hosted our family and friends, and they are awestruck, finding their stay with us, relaxing and restorative, Noting that “this was the best sleep I’ve had in years”. Our Pacaso home has been absolutely wonderful. It’s completely worry free with everything taken care of. I’m so grateful.

Date of experience: March 12, 2024

Overall, I would rate the buying experience as Very Good - just a slight notch below excellent. I have not stayed at the property yet, so I can't comment on full owner experience at this time. I thought that the primary interfaces (sales agent, home manager, finance lead) were very professional, straight forward, and responsive. I had a buyer's agent and attorney working with me on the deal, and all three of us felt the Pacaso team was great to work with.

There was one area where I felt there could be some space for improvement. Although the team seemed to be well intentioned, I thought it was a little more challenging to get property details / financials during Due Diligence period than it could be. I would've expected that some of the questions (e.g., balance sheet, details on the budget assumptions, documented list of property improvements made by Pacaso) would have already been prepared and packaged for buyer visibility. It seemed that some of this material was only pulled together and available because I asked for it. They were NOT being secretive, it just took a bit to get the info and it wasn't always packaged in easy to digest formats. I'd just be surprised if these are not common info requests from buyers.

Overall, I am very pleased and look forward to staying at the property. From what I can tell, the app and booking technology / process seems to be efficient and fair.

Date of experience: April 28, 2023

I’ve spent a good deal of time trying to educate people on what Pacaso is all about, and they use the same word: no-brainer. Why wouldn’t everybody buy a Pacaso? We wanted to bring friends and family to a place where they could vacation too. The house is beautiful, and we have space for multiple groups. Our whole family sleeps very well when we’re at our Pacaso and we feel like our best selves when we are there. Plus, it’s nice to walk into the house and see things that I already have in my primary home. It makes our Pacaso feel that much more like home to us.

Date of experience: January 07, 2024

There was an issue at the house with our gas line that compromised our stay, otherwise it would have been a 5-star rating.

Date of experience: November 01, 2021

Everyone at Pacaso has been extremely helpful, professional, and responsive. They made buying a fabulous second home easy and affordable! We have been impressed!

Date of experience: February 04, 2023

Extremely welled organized and executed process! All company professionals were pleasant, helpful and patient. My schedule was accommodated throughout the entire process. And most importantly, we love our new vacation home!

Date of experience: August 30, 2024

From start to finish the people at Pacaso were friendly, patient, transparent and extremely helpful. I had prior experience with the shared-ownership concept but the Pacaso folks answered every question and provided me with all of the information I requested. Financing was a breeze and the on-boarding/welcoming people were extremely helpful. The entire process was a wonderful experience.

Date of experience: December 03, 2023

We have been vey pleased with the responsiveness of Kyle, Sebastin and Lauren throughout the purchase process of Escondido.

Danny & Becky Mientka

Date of experience: May 14, 2022

Everyone thus far has been friendly and professional. Items to get done have been timely and a positive experience.

Date of experience: June 30, 2024

I just shared my first stay with friends and family. I would have never justified buying such an amazing place without pacaso! Looking forward to the memories.

Date of experience: February 11, 2022

Everyone I have dealt with at Pacaso have been extremely helpful and any question or concern I had they answered with knowledge and honesty.

Date of experience: February 20, 2023

Everyone I dealt with was knowledgeable, professional and diligent. Plus, all of the information was consistent regardless of whom I spoke with. They have been incredibly easy to work with and very accommodating. Thank you Lauren, Sebastian, Lana and Kyle!

Date of experience: January 04, 2022

We love our Pacaso house in Vail. As empty nesters it is a great place to gather our family and friends. When we are there we are enjoying an incredible house and building memories and when we are not there we have no hassles what so ever! It's been ideal for us.

Date of experience: July 08, 2023

Great, professional and friendly people in all parts of the organization with whom we worked. Efficient process to handle the paperwork virtually.

Date of experience: September 27, 2024

The purchase process went seamlessly. The entire Pacaso Team acted professionally and were prompt with proving whatever information we needed.

Date of experience: July 11, 2024